Cancellation, Refund and Reimbursement Terms
The conditions for cancelling an enrolment, withdrawing and receiving a refund are set out below. They follow Turkish Consumer Protection Law No. 6502 and the Distance Contracts Regulation.
Monthly payment model
The programme fee is charged in monthly periods, and the current amount is shared at the final enrolment conversation. Because your card is never charged automatically, you only need to skip the payment for a new period if you do not want to continue. No separate cancellation notice is needed. The conditions below apply if you want to leave during a period you have already paid for.
Right of withdrawal (14 days)
Within 14 days from the date of payment you can cancel your enrolment without giving a reason and without any penalty. If this happens within that time and the lessons of that period have not started, the full amount you paid is refunded without deduction.
If you leave during the month
Training is a service that begins with the Buyer’s approval. For cancellations after the period has started, the fee for lessons already delivered is deducted from the monthly fee and the rest is refunded. The calculation uses the per lesson price, found by dividing the monthly fee by the total number of lessons that month. No deduction is made for lessons you did not attend.
After the period is complete
Once all lessons of a payment period have been delivered, the service for that period counts as performed and no retroactive refund is made. You have no obligation for later periods. For complaints about teaching quality, you are welcome to write to us.
Cancellations on our side
If a group cannot open, the programme is cancelled or training cannot be delivered for any other reason on our side, the part of the amount you paid for that period that relates to undelivered lessons is refunded without any deduction. If you prefer, we will offer an alternative group or date.
How to send a cancellation request
You can send your cancellation and refund request by email to bilgi@zekaland.com.tr or by phone to 0530 050 50 51. Including your name, the participant’s name, the payment date and your reason speeds things up.
Refund time and method
After your request reaches us, the refund is started within 14 days at the latest. As the law requires, the refund is made by the method used for payment, which means to the credit or debit card that was charged. Refunds cannot be made in cash or to a different account.
Time to appear at your bank
After we refund the amount, it can take a few business days to appear on your card account, depending on how your bank works. For instalment purchases, banks may return the refund to your card in instalments. This is your bank’s practice.
Freezing and transfer
Instead of cancelling, you can move the period you paid for to a later month (freeze it) or transfer it to another participant who will study at the same level. Just contact us to request a freeze or a transfer.
In case of a dispute
For disputes about the refund process, you can apply to the Consumer Arbitration Committee where you live, within the monetary limits announced by the Ministry of Trade, and to Consumer Courts above those limits.
Last updated: 2 August 2026. This page is a courtesy translation. If there is any difference in meaning, the Turkish version applies.